Refund, Cancellation & Autopay Policy
Effective 2 November 2026
This policy explains free trials, autopay (recurring payments), cancellations and refunds for paid services on MakeMyFind. Payments are processed by Razorpay. All prices are in Indian Rupees and include GST unless stated.
1. Free trial
- New users get the MakeMyFind Pass free for 30 days, once per verified mobile number.
- You can start the trial with or without autopay. Without autopay, nothing is charged: your Pass ends after 30 days unless you pay to continue.
- With autopay, ₹0 is charged today. Your bank or UPI app may place a small verification charge when you authorise the mandate; it is refunded automatically.
- Cancel autopay any time before the trial ends and you will not be charged.
2. How autopay works
| Plan | Amount | Charged | Maximum per debit |
|---|---|---|---|
| MakeMyFind Pass, monthly | ₹199 | Every month, starting the day after your free trial | ₹199 |
| MakeMyFind Pass, yearly | ₹1,499 | Every year, starting the day after your free trial | ₹1,499 |
| Business Pass | ₹999 | Every month, from the day you subscribe | ₹999 |
- You can pay by UPI AutoPay (GPay, PhonePe, Paytm, BHIM and other UPI apps), debit or credit card, or eNACH through netbanking or debit card.
- As required by the Reserve Bank of India's rules on recurring payments, you receive a pre-debit notification by SMS or email at least 24 hours before every charge, showing the amount and date. You can opt out of that single charge or cancel from the link in the notification.
- We never charge more than the maximum amount shown when you set up the mandate. If a price changes, we will ask you to approve a new mandate.
- If a debit fails, we retry up to 3 times over the next few days and tell you each time. If all retries fail, your Pass pauses until you pay.
3. Cancelling autopay
- Cancel anytime from Pass → Your subscription → Cancel autopay, from the link in any pre-debit message, by writing to makemyfind@gmail.com, or from the autopay section of your UPI app or bank.
- Cancellation stops all future charges immediately. Your Pass stays active until the end of the period you already paid for (or the end of your free trial).
- Deleting your account also cancels autopay.
4. Refunds
| Service | Refund |
|---|---|
| MakeMyFind Pass or Business Pass renewal | Full refund if you ask within 48 hours of a renewal charge and have not used paid features since. Otherwise no refund for the current period; cancel to stop the next one. |
| Charged after you cancelled, charged twice, or wrong amount | Full refund, always. |
| Featured ad (₹99) | Full refund if we reject or remove the ad before it is featured. No refund once it has been featured. |
| Detailed kundli report (₹501) | Full refund if the report is not delivered within 72 hours. Not refundable after delivery, because results depend on astrological interpretation. |
| Assisted Matchmaking | Full refund within 7 days if no profiles have been shared. After that, refund for the unused months, less ₹2,000 for work done. |
| Brand ads and festival slots | Full refund if cancelled 3 or more days before the start date, or if we do not run the ad. 50% if cancelled within 3 days of the start. No refund once live. |
| Accounts blocked for breaking our Terms | No refund. |
To ask for a refund, write to makemyfind@gmail.com with your registered mobile number and the Razorpay payment ID from your receipt. We reply within 2 working days. Approved refunds go back to the original payment method within 5 to 7 working days, depending on your bank.
5. Delivery of services
MakeMyFind sells digital services only; nothing is shipped. Passes, featured ads and matrimony or dating features start as soon as payment is confirmed. Detailed kundli reports are delivered by email or WhatsApp within 72 hours. Brand ads go live on the booked dates after approval of the creative.
6. Help
Billing questions: makemyfind@gmail.com · +91 92501 66112 (call / WhatsApp). If you are not satisfied, contact our Grievance Officer (makemyfind@gmail.com).